Ready for your hair’s beauty to reflect your self-confidence? Book an appointment with one of our stylists by giving us a call today. Our fresh salon space is located in charming downtown Dundas.
93 King Street West
Dundas, ON L9H 1V1
We know life happens. And with the the best of intentions, you may not be able to make your appointment. To help you and our staff, if you need to cancel your appointment, please do so within 24 hours. This allows you to manage your life and allows us to manage the salon and services for all of our Guests.
We have a policy for last minute cancellations, no shows and late arrivals:
No-shows or last minute cancellations leave our stylists with empty appointment times for services other Guests could have enjoyed. If a cancellation isn’t received more than 24 hours before your scheduled appointment, or there is a no show, it will result in a 50% charge of the service scheduled. The charge will be added to the credit card number taken at the time of booking.
If you arrive late to your appointment -traffic can be challenging and the boss can request a report at the last minute- please know it could result in Willow staff customizing the service to accommodate the time left. You’ll still get that cut you’ve been wishing for, but we may not be able to blow dry or style it because there’s not enough time.
Please be considerate of other guests around you and put your phone ringer and notifications on ‘silent’. If taking a call is necessary, please keep phone conversations low and to a minimum.
We love kids and understand if child care falls through and they need to join you at your appointment, however, salons aren’t fun for kids (and that’s okay). We kindly request they have an activity to keep them occupied: a quiet game, a book or a video with headphones. We want to be respectful of all guests who come to Willow to unwind and also to our staff who are working.
Thank you for helping us making the Willow experience a wonderful one for all our clients.
Have a question about these considerations or others? Please contact us by emailing firstname.lastname@example.org.
To best accommodate your needs, the Willow team works varying hours. Our Guest Services Coordinator is available by phone, email or in person to help schedule your appointments Tues-Fri 10-6pm and Sat 8-3pm.